Support

Updated 4 September 2026

RYDR is in closed beta. If something is broken, confusing, or you cannot get in, write to support@rydr.gg — a person reads it.

1) Getting in touch

Email support@rydr.gg.

Four things make a problem far quicker to fix, so include them if you can:

Your phone or tablet and its OS version — e.g. iPhone 15, iOS 18.4.
The RYDR version, shown at the bottom of the Settings screen.
The make and model of your trainer, and of your heart-rate strap if you use one.
What you did, what you expected, and what happened instead.

2) Getting an invite

RYDR is invite only during the beta: creating an account needs a valid invite code. We cannot sign you in without one.

If you do not have a code, ask for early access at https://rydr.gg and we will be in touch when we open a place.

3) Signing in

There are no passwords. You enter your email, we send a six-digit code, and typing it signs you in. The code is valid for one hour.

If no code arrives: check the spam folder, confirm the address you typed, and wait a full minute before asking for another — sends are rate limited to one per minute per address. If it still does not arrive, email us and we will look at the send log.

4) Trainers and sensors

RYDR reads power, cadence and heart rate over Bluetooth Low Energy from smart trainers that speak the standard FTMS profile, and from standard heart-rate straps.

Two things account for most connection trouble:

A trainer that is not awake. Most stop advertising when still — power it on and start pedalling, then tap Connect.
A trainer already connected to something else. They accept one connection at a time, so close any other app or head unit using it.

5) Your account and your data

What we collect and why is in the Privacy Policy at https://play.rydr.gg/privacy, and the terms you ride under are at https://play.rydr.gg/terms.

To delete your account, you do not need us: Settings → Account → Delete account, in the app. It takes effect immediately. If you no longer have the app installed, write to privacy@rydr.gg and we will do it. Either way the details are at https://play.rydr.gg/delete-account.

For a copy of your data or a correction, write to privacy@rydr.gg.